Refund policy
Refund and Return Policy
Last updated: July 2026
Thank you for shopping with LioraNest. We want you to have a pleasant shopping experience and are committed to providing quality home and lifestyle products.
Return Eligibility
We accept returns within 30 days after your order has been delivered.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must include original packaging and accessories.
- Proof of purchase or order information is required.
Non-Returnable Items
Certain items cannot be returned, including:
- Used or damaged products caused by customers.
- Personalized or customized items.
- Clearance or final sale products.
Return Process
To request a return, please contact our customer support team:
Email:
Theogarbrand@outlook.com
Please include:
- Order number
- Customer name
- Reason for return
- Photos or videos of the product if applicable
Our support team will review your request and provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.
We recommend using a trackable shipping service for returns.
Refund Processing
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
Approved refunds will be processed to the original payment method within 5-10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.
We will evaluate the issue and provide an appropriate solution, including replacement or refund when applicable.